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FREQUENTLY ASKED QUESTIONS

  • What are my payment options?
    Secure through Square: We accept Visa, Mastercard, American Express, Discover, JCB or Union Pay.
  • Do you accept orders placed outside of the U.S.?
    At the moment, Sinclaire does not ship outside of the U.S. As we continue to grow we are looking forward to doing so in the future!
  • How do I cancel or change my order?
    If you wish to cancel or change your order please email info@sinclaire.co prior to receiving your shipping information for our convenience. Subject: Cancel Order or Change Order Body: Please include name and receipt, so we can know your order and specify your request. We will respond as soon as possible for your convenience.
  • What is the Return Policy?
    Please review our section on our Shipping and Return Policy under the Contact tab.
  • Who do I contact if I need additional help?
    Please feel free to contact us by using the contact form below. You can expect a response within 48 business hours!
  • What is your size guide?
    We offer sizes 2-16 at this time. Please see the size chart below for your reference.
  • Can I get a refund for sale items?
    All sale items are final sale!
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